Curio Customer Care

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Latest activity by Curio Customer Care
  • Curio Customer Care created an article,

    Materials Care Guide

    Please note this should only be used as a guide. Contact us directly at contact@curio.space for in depth care instructions.   Ceramic Keep your ceramic pieces away from direct sunlight and avoid a...

  • Curio Customer Care created an article,

    What if my order arrives damaged?

    Should your order arrive damaged/faulty, please contact us within 14 days. Curio will require images of the damaged/faulty product(s) and the packaging the order arrived in.  Please note this infor...

  • Curio Customer Care created an article,

    Contact our team

    To contact our Customer Service team, please submit a request here. You may find your answer within our FAQs page.

  • Curio Customer Care created an article,

    What if I receive the incorrect order?

    If you have noticed any issues or mistakes with your order, please get in touch with us here. Note to reference your order number so that we can investigate the matter urgently.  We try to ensure t...

  • Curio Customer Care created an article,

    How long will it take to receive my order?

    If your product is made-to-order or bespoke, the production lead time will be displayed within the product details page and you will be advised of the estimated delivery date. Most of our products ...

  • Curio Customer Care created an article,

    What if my order contains multiple items from different brands?

    If your order contains items from more than one brand, your order confirmation will outline the products being shipped separately and will include the individual lead times.   The shipping cost for...

  • Curio Customer Care created an article,

    How do I track my parcel?

    All orders are shipped via a trackable service, you will receive an automated tracking link once your order has been despatched. 

  • Curio Customer Care created an article,

    Do you offer price matching?

    At this current time, Curio does not offer a price match service. 

  • Curio Customer Care created an article,

    Do you have a showroom?

    At this time, we are an online only retailer, however should you have any questions regarding any of our products/materials/samples we will gladly assist.

  • Curio Customer Care created an article,

    Made-to-Order, Bespoke and Customisation

    Made-to-order items are made specifically for your purchase i.e. production starts after payment.  If your product is made-to-order this will be outlined in the product display page within the ‘pro...